Shipping Policy
Mitly is dedicated to provide quick, safe, and high-quality children's clothes delivery to your home.
To learn more about delivery schedules, shipping costs, and other crucial information, please see our shipping policy below.
Locations of Shipments
All of India's major cities and towns are currently served by our shipping services.
We do not currently offer international shipping, but we plan to do so in the near future.
Time Spent Processing
Orders are normally handled within 24 and 48 hours, except public holidays and Sundays.
Processing times could be a little longer during holidays, sales, or busy times.
The anticipated time of delivery
Metro Areas: 3-5 business days
Two Tier cities and towns: 5-7 business days
Remote Locations: 7–10 working days
Unexpected events like bad weather, courier delays, or national holidays may cause delivery timeframes to change.
Shipping Fees
Orders over ₹4999 qualify for free standard shipping.
Purchases under ₹4999: There is a fixed shipping cost of ₹60.
Monitoring Orders
You will receive an email or SMS with a tracking link to check the progress of your shipment in real time as soon as your order ships.
Partners in Delivery
We collaborate with reputable courier firms to guarantee prompt and secure delivery. Delivery schedules, however, rely on outside logistical partners.
Missed Delivery Attempts & Retries
Our courier partners will undertake two delivery attempts before returning the package to us if a delivery attempt is unsuccessful for any reason, including an erroneous address or unavailability. We will get in touch with you for additional help if your order is returned.
Damaged or Missing Items
Within 48 hours of delivery, please contact us at [Customer Support Email/Phone] with pictures of the package and item to resolve any issues if you receive a damaged parcel or an item is missing.
Changes to Orders
After an order is processed, it might not be possible to make adjustments (such changing the address or the item). For any urgent requests, please contact our support staff as soon as you can.
Need Assistance?
For any shipping-related queries, feel free to contact us at:
Email: [Insert Contact Email]
Phone: [Insert Phone Number]
Thank you for shopping with Mitly! We appreciate your trust and look forward to dressing your little ones in style.